TERMS OF SERVICE
OVERVIEW
Welcome to Poppy Lane Home Fragrances. “We”, “us” and “our” mean Poppy Lane Home Fragrances. We operate this online store and website, which is powered by Shopify.
These Terms explain the conditions for using our website and buying from us. By using our website or placing an order, you agree to these Terms and our Privacy Policy. Please read them alongside our Refund Policy and Shipping Policy.
SECTION 1 – USING OUR WEBSITE
You must be legally able to enter into a contract to place an order. You agree to provide accurate and up-to-date information when using our website or placing an order, and to keep your account details secure.
You must not use our website for an unlawful purpose or in a way that disrupts, damages or interferes with the website or another person’s use of it.
SECTION 2 – PRODUCTS
We take care to describe and photograph our products as accurately as possible. Colours and appearance can vary slightly depending on your screen and device. Handmade products may also have small variations.
Product descriptions, prices and availability may be updated. If we make a significant change to an order you have placed, we will contact you using the details provided with your order.
SECTION 3 – ORDERS
Placing an order is an offer to buy the selected products. We accept your order when we send confirmation that it has been accepted. We may contact you if there is a problem with your order, payment or delivery details.
Please check your order carefully before submitting it. Your rights to cancel or return an order are explained in our Refund Policy. Nothing in these Terms affects your rights under applicable consumer law.
SECTION 4 – PRICES AND PAYMENT
Product prices are shown on the website. Delivery charges and any applicable taxes will be shown at checkout before you complete your order.
Prices and offers may change, but the price shown when you place your order will apply to that order. Payment must be completed using one of the payment methods offered at checkout.
SECTION 5 – SHIPPING AND DELIVERY
We deliver to the destinations and under the options shown at checkout. Delivery estimates and shipping charges are provided on our Shipping Policy page and at checkout.
Delivery dates are estimates. If a delay or issue affects your order, please contact us so we can help. Your rights regarding delayed, missing or damaged orders are not limited by this section.
SECTION 6 – CANCELLATIONS AND RETURNS
Information about cancelling an order, returning a product, refunds and faulty or incorrect items is set out in our Refund Policy. Nothing in that policy or these Terms removes any rights you have under applicable consumer law.
SECTION 7 – INTELLECTUAL PROPERTY
The Poppy Lane Home Fragrances name, logo, product names, photographs, text and other website content belong to us or are used with permission. You may use the website for personal shopping, but you must not copy, reproduce or use our content commercially without our written permission.
SECTION 8 – THIRD-PARTY SERVICES AND LINKS
Our website may include services or links provided by third parties. Those services and websites are operated by their providers, and their own terms and privacy policies may apply. We are not responsible for third-party websites or services that we do not operate.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Poppy Lane Home Fragrances is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Poppy Lane Home Fragrances. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Poppy Lane Home Fragrances, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Poppy Lane Home Fragrances.
SECTION 10 – FEEDBACK
If you send us feedback, suggestions or other content, you confirm that you have the right to share it. You allow us to use that feedback to operate and improve our business and services. This does not affect any rights you have under applicable law.
SECTION 11 – CHANGES TO THESE TERMS
We may update these Terms by publishing a revised version on this page. The version in force when you place an order applies to that order, subject to your legal rights.
SECTION 12 – GOVERNING LAW
These Terms are governed by the laws of England and Wales. This does not limit any consumer protections that apply to you under the law.
SECTION 13 – CONTACT
For questions about these Terms, contact us at contact@poppylanehomefragrances.com.
Our business contact details are available here:
https://www.poppylanehomefragrances.com/policies/contact-information
POLICY LINKS
Privacy Policy:
https://www.poppylanehomefragrances.com/policies/privacy-policy
Refund Policy:
https://www.poppylanehomefragrances.com/policies/refund-policy
Shipping Policy:
https://www.poppylanehomefragrances.com/policies/shipping-policy
